F.A.Q.

Frequently Asked Questions

GENERAL F.A.Q.

What is DigitalGoods?

We’re a creative digital agency specialized in designing amazing book covers. Beside that, you can also order web page design as well as digital and printing materials for marketing purposes.

What are the advantages of ordering a service from you?

We offer you professional services of the highest quality. You get exactly what you pay for, be it a complete book cover design, of a fully functional website. By complete, we mean that the end product you order will meet all industry standards and be ready to use, print or upload as soon as you receive it. No hidden fees or fine print.

Ordering process, how does it work?

It’s simple. After you’ve decided what service you want to order, you can do it by following appropriate links on home page, or via the main menu. Every service has it’s own order form for you to fill. Carefully fill out all of the fields, especially ones marked with *, before hitting the “submit” button.

I have submitted the order form, what now?

After you submit the form, we will review it, and contact you via the email you provided with further instructions.

PAYMENT F.A.Q.

How will I be billed?

After you submit an order form, we will review it, and send you further instructions via email you provided.

What payment options do I have?

All transactions are handled through the PayPal, a well-known, trusted, and secure way to make payments over the Internet.

Do you require an upfront payment?

Yes, 50% upfront payment is required before we start working with you.

When do I pay the remaining fee?

After all the revisions are made, and the final product is ready, you will receive the instructions for paying the remaining fee. When we verify the payment, the final product will become available to you.

BOOK COVER DESIGN SERVICE F.A.Q.

What is included in Book Cover Design Service?

The service includes us designing a fully functional and print ready book cover (front, spine & back). More details here.

Do I get to choose from multiple concepts?

Yes, we will make three unique concepts of the cover, from which you can select the one which will be further expanded through revisions into fully functional and print ready book cover.

Does this service include the revisions of the design?

Yes, after you select you favorite concept, we offer you up to 5 revisions. Revisions include changing the fonts, colors, size and position of specific elements. No changes to the design layout, or at least not substantial ones.

EBOOK COVER DESIGN SERVICE F.A.Q.

What is included in eBook Cover Design Service?

This service includes us designing an unique and complete cover for your ebook, ready to upload to a platform of your choice. More details here.

Do I get to choose from multiple concepts?

Yes, we will make three unique concepts of the cover, from which you can select the one which will be further expanded through revisions into fully functional and print ready book cover.

Does this service include the revisions of the design?

Yes, after you select you favorite concept, we offer you up to 5 revisions. Revisions include changing the fonts, colors, size and position of specific elements. No changes to the design layout, or at least not substantial ones.

WEB PAGE DESIGN SERVICE F.A.Q.

What is included in Web Page Design Service?

We will design a fully functional and attractive landing page for you as an author or for the book you want to promote. More details here.

Do you handle the online setup of the web page?

For your convenience, we will not only design, but help you set-up your web page online, free of charge! *NOTE: Web domain and hosting space not included in the service price. You must already own the two.

What if I don't have a domain and hosting space?

If you don’t have a working domain and a hosting space for your website, we can offer you our expertise and help you make the  purchase, by researching the market, presenting you with the best choice for your requirements, and guiding you through the setup.

PROMO MATERIALS DESIGN SERVICE F.A.Q.

What is included in Promo Materials Design Service?

This service includes us designing various promo materials, both printable and for online use, to help you improve your presence and widening your audience. More details here.

What are the usage examples of the promo materials?

You can use them for both digital (online) and printed advertising. You can apply our solutions to your social network profiles, create web ads, print promo materials etc.. The choice is up to you!

Can I order both book/eBook cover design along with this service?

Absolutely,  in case you need a book/eBook cover designed, along with promo materials, we recommend using our service customizer tool to create package that suits you best.